At treasurebox, all our products are new and in their original packaging. However, due to manufacturer or logistics errors, defects or problems may occur and we'll do our very best to resolve your issue as soon as possible.

Some of our products are shipped out with an international warranty, so if the shipment was defective due to the manufacturer, kindly contact us and we'll assist you right away. If however, the defect is from our end, we'll have it exchanged for a new one.

If you are unsatisfied with your purchase for any reason, or it did not present itself to you as advertised, Treasurebox will issue you a full refund or store credit for the product, provided that it is returned to us in its original packaging, including all accessories/manuals of the said product. Click here to read more.

Shipping Procedures:

At treasurebox customer satisfaction is our top priority, and this is why we take the utmost care to deliver your item to you as safely and fast as possible. Our shipping process eases your everyday life, letting you focus on your priorities instead of working out the logistics. Your item is shipped to one of our global hubs and Treasurebox monitors your order from there until it is in your hands. Whether it’s a Zenith watch or a Lego set, your order will be safe in our hands until it’s in yours. Click here to read more.